Zero Admin (operated by Resilient Brands Group Inc, a BC-incorporated Canadian company) values your privacy. This policy explains what information we collect and how we use it.
We don't sell your data. We don't share it with marketers. We only collect what we need to provide the service you called us for.
Information We Collect
When you interact with a business using our AI receptionist service:
- Your phone number (via caller ID)
- Your name (if you provide it during the call)
- The details of your appointment booking
- A recording and transcript of your call
When you visit our website:
- Standard web analytics data (pages visited, approximate location, device type)
How We Use Information
We use your information solely to:
- Process your appointment booking
- Send you a booking confirmation SMS
- Help the business you called serve you better
- Improve our AI receptionist's performance
We do not sell your personal information. We do not share it with third parties for marketing purposes.
SMS Messages
For details on how SMS consent works and how to opt out, see our SMS Consent page.
Data Retention
Call recordings and transcripts are retained for quality assurance and service improvement. Customers may request deletion of their data at any time by contacting info@zeroadmin.ca.
Your Rights (PIPEDA)
Under Canadian privacy law (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information
- Withdraw consent at any time
Security
We use industry-standard security practices to protect your information, including encrypted data transmission, secure cloud infrastructure, and limited access controls. We will never ask for sensitive information like credit cards, passwords, or government IDs through SMS or our AI receptionist.
Third-Party Services
We use trusted third-party providers to operate our service, including voice infrastructure, calendar systems, and SMS delivery. These providers process data only as needed to deliver our service and are bound by their own privacy obligations.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date below reflects the most recent changes. Significant changes will be communicated through our website.
Contact
For privacy questions, requests, or concerns, contact:
Zero Admin (Resilient Brands Group Inc)
info@zeroadmin.ca
Vancouver, BC, Canada
Last updated: May 24, 2026